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Winback Customer Resource Hub

Everything you need to get started, train your team, support your patients, promote your services, and request help when you need it.

Access Winback Academy
Download Manuals
View Marketing Materials
  • Quick Access

Winback Academy

Access training protocols and clinical education

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Marketing Materials

Download patient and clinic marketing tools.

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Product Manuals

Download manuals and device documentation.

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Support Requests

Get help with your device, account or questions.

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Order Consumables

Reorder creams, electrodes and other supplies.

Order Consumables
  • Education
  • Winback Academy

Your training hub for product education, treatment protocols, clinical guidance, live education, and ongoing learning.

Go to Winback Academy

Academy Platform Resources

eLearning Platform

Access online training, product education, and clinical resources for your team.

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Treatment Protocols

Explore practical Winback protocols for different clinical needs and patient goals.

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Community

Connect with other Winback users, ask questions, and share ideas.

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Quickstart Guide

Get a simple introduction to TECAR therapy and key Winback basics.

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  • LIVE & ONGOING EDUCATION

Live Trainings

Join hands-on courses, in-person trainings, and upcoming educational events led by the Winback team.

View Live Training Schedule

CEU Webinars

Attend live CEU webinars covering clinical topics, product education, and practical treatment applications.

View CEU Webinars

CEU AMA / Podcast Webinars

Listen to clinical conversations, expert Q&As, and Winback Academy discussions from our AMA sessions and podcast.

Visit AMA / Podcast Page
  • Marketing

Print Materials

Download patient-facing and clinic-ready materials to help explain Winback, promote your services, and support in-office conversations.

TECAR Tri-fold Brochure

This brochure explains Whisak TECAR Therapy in simple, easy-to-understand terms.

View brochure
Open in Canva

Care+ Tri-fold Brochure

This brochure outlines all of our Care+ protocols, what they do, and how they help.

View brochure
Open in Canva

TECAR Packages Flyer

This flyer allows you to create your own TECAR packages for your patients.

View brochure
Open in Canva
  • Product Resources
Download User Manual
Download User Manual
Download User Manual
  • Support

Need additional help? Find the right support option below.

Contact Support

Get help from our team for general questions, orders, and account support.

Contact Support

Device Support

Troubleshoot your device, request service, or check warranty information.

Contact Support

Academy Help

Need help with courses, protocols, or your Academy account?

Academy Support

Consumables / Orders

Questions about orders, tracking, or product availability?

Request Consumables

FAQs

Quick answers to common questions.

Use the Winback Academy link on this page to log in. If you do not have access yet, contact our team and we can help confirm your account or get your team set up.
Product manuals are available in the Product Resources section. Select your device, such as BACK 4, BACK 3TX, or Hi-TENS, and download the PDF.
Use the Consumables / Orders link in the Support section to request creams, electrodes, accessories, or other supplies. Include your clinic name and the items you need.
Yes. Use the print-ready PDF files when available. For best results, print at 100% scale and avoid using screenshots or compressed image files.
Yes, when using editable Canva templates. For non-editable materials, contact our team before making changes so we can help keep the design and messaging consistent.
Use the Device Support link in the Support section for troubleshooting, service requests, or technical questions. Include your clinic name, device model, and a brief description of the issue.